If you require on-line support for your software, please click on the link below. This will take you to Citrix's GoToAssist Express portal from which we can provide you with a live support session in which you share your desktop with us in order to allow us to troubleshoot your issue and also provide training. You will need to enter your name and 9-digit support key (I will be giving you the support key verbally via phone or e-mail contact).