PC & Associates

Consultants to the Process Manufacturing Industries

Pre-Paid Support

Pay or Pre-pay for your Sage PFW (or BatchMasterPFW or BatchMaster DOS) and BatchMaster ERP software telephone and/or on-line support and training with your credit card!  We accept VISA & MasterCard directly (please call us for details), or to pay via PayPal, please follow the instructions below:


1) For standard support (on a per hour basis) click on the PayPal "Add Item to Cart" button below.  

     Standard support @ $175 per hour

2) You will then be given the opportunity to change the quantity (of hours) that you wish to purchase.  Click on "update shopping cart"

3) If you wish to purchase pre-paid 5 or 10 hours blocks, click on one of the buttons below:


   Pre-paid 5-hour block of support @ $160 per hour


   Pre-paid 10-hour block of support @ $150 per hour

4) When finished, click on the "Begin Checkout" button below which will allow you to finalize the purchase and then take you to the secure PayPal website. 

Make payments with PayPal - it's fast, free and secure!

5) Log in to PayPal (if you have an existing PayPal account) or create a new PayPal account.   PayPal payments accepted include all major credit cards (VISA, MasterCard, AMEX).   I will be notified of your PayPal payment via e-mail and will call you back (be sure to let me know your name, mailing address & phone number if you are not already in our database).  Should your prepaid support time not be used fully (in increments of 15 minutes); then we will "bank" the remaining time for up to one year (from date of initial payment).   Please be sure to review the "Terms of Sale" page, print it out, sign and date it and fax it us at 413-375-0404 as it forms the formal agreement between us.

Note:  This prepaid support is designed for telephone or on-line support & training for any DOS or Windows version of BatchMaster or Sage PFW.   Should you require on-site support, please contact us for more details, as additional costs (such as travel expenses) might be incurred.


--> We are looking forward supporting your Sage PFW ERP Process Manufacturing, BatchMasterPFW or BatchMaster DOS software <--

Sage Software, Best Software and the Best Software product names mentioned herein are registered trademarks or trademarks of Sage Software, Inc. and/or its affiliated entities.

On-Line Support

If you require on-line support for your software, please click on the link below.  This will take you to Citrix's GoToAssist Express portal from which we can provide you with a live support session in which you share your desktop with us in order to allow us to troubleshoot your issue and also provide training.   You will need to enter your name and 9-digit support key (I will be giving you the support key verbally via phone or e-mail contact).